Refund Policy
At Kaiyende.com, we stand by the quality of our digital products. However, due to the nature of digital downloads, refunds are generally not offered.
Refunds will only be considered under rare and specific circumstances, such as:
Receiving the incorrect file
Technical issues that prevent you from accessing the download. Customers have 30 days from the date of purchase to raise these concerns.
Please note: Dissatisfaction with the content of the download is not a valid reason for a refund.
Troubleshooting Steps
Before submitting a refund request, we recommend trying the following:
- Verify that the download link provided in your email is correct.
- Check your internet connection to ensure a stable download.
- Confirm that you are using the correct software to access the file.
- If these steps do not resolve your issue, contact our customer support at info@kaiyende.com
We aim to respond within 24-48 hours. Should a refund be approved, it will be processed within the typical time frame for such cases.